Terms and Conditions

To the customers purchasing products of M-System Co., Ltd.

In your ordering and using M-System products, regardless of your supplier, the following Warranties, Limitation on liability and Precautions in using M-System products shall be applicable, unless otherwise stated in our catalogs, specification sheets and instruction manuals, etc.,


Warranty period

M-System products shall be warranted during the 36-month period following the date that they were shipped, unless otherwise specified in our instruction manuals and catalogs, etc.

Warranty scope

In the event that M-System product has any failure in the proper use under the normal installation environment during the aforementioned warranty period, M-System shall, without charge, replace or repair the said product at the place of purchase.
Notwithstanding the foregoing, any failure falling into one of the following shall not be covered under this warranty:

  1. Failure caused by inadequate use or handle by any person including the customer other than M-System (hereinafter referred to as “a third party”);
  2. Failure caused by the use, handle or store deviated from the design specifications or installation conditions set forth in our catalogs, instruction manuals or specification sheets, etc.;
  3. Failure caused by natural disasters such as fires, floods, earthquakes, or lightnings, or force majeure such as pollution, salt or smoke damage, corrosive gas or abnormal voltage;    
  4. Failure caused by any modification or repair of M-System product by a third party;
  5. Failure caused by other reasons than M-System product such as use of unspecified power or malfunction of connected devices;
  6. Failure caused by neglect of legally obliged security or maintenance service;
  7. Failure caused by neglect of necessary measures at alarm operation of alarm devices;
  8. M-System product purchased from other than M-System’s authorized distributors or resellers, or the purchased M-System product already used;
  9. Components or consumables of M-System product reaching the end of their life due to wear, using-up or aged deterioration;
  10. Failure that could not predicted by scientific or technological level at the time of the shipment of M-System product; or
  11. Failure that arose from any reason objectively not attributable to M-System.

The term “warranty” as used herein refers to the warranty of M-System products alone, and M-System shall not be liable for any damage of systems or connected devices arising out of the failure of M-System products.

Failure out of warranty scope

  1. Upon your request, M-System will repair the defective M-System product for a fee which the aforementioned warranty scope does not cover.
  2. Principally M-System shall neither investigate the cause nor prepare a report for such failure. Consult M-System for such service. The customer shall be liable for the cost. The actual expenses shall be charged.

2. Limitation on liability

  1. The liability of M-System shall be limited to M-System products alone. M-System’s sole liability is the replacement or repair.
  2. M-System shall not be liable for the customer for any damage of measurement or control systems, or connected devices arising out of the failure of M-System products.
    The liability of M-System shall not exceed the individual price of M-System product on which liability is asserted.
  3. In no event shall M-System be liable for any special, incidental, consequential or other damages, costs or expenses including, but not limited to, loss of profits, inconvenience or loss of use of any equipment.
  4. The aforementioned limitations on liability shall be applicable regardless whether or not damage or other compensation is based on this warranty provisions, acts of injustice (including negligence and product liability), contractual or other claim, may not be applied however pursuant to legally mandatory provisions.

3.Precautions in using M-System products

  1. M-System products are designed and manufactured for general industrial use. M-System products shall not be used for applications require extremely high reliability and safety, such as nuclear power control facilities, radiation-related equipment, railroad, aircraft or vehicle facilities, aircraft, space or undersea installation equipment, or medical equipment used to maintain human life.
  2. In the use system, you are required to take safety measures such as the use of M-System products with allowance in their rating and performance, installation of alarm and safety equipment for the whole system, and design securing safety.
  3. In combining M-System products with non-M-System products, you are required to ascertain the related standards, laws and regulations, and the suitability of M-System products with your system, machinery or equipment at your own responsibility. M-System shall not be liable for any suitability.
  4. You are required to confirm the instruction manuals and specification sheets of M-System products and fully understand the prohibitions and precautions in use concerning safety, in order to avoid their improper use and unforeseen damages. M-System shall not be liable for the quality, performance, functions and safety of the said products in case of their use against such prohibitions and precautions.

4.Changes in specifications

Product specifications and accessories are subject to change at any time for improvement or other reasons.

5.Changes in warranties

M-System Co., Ltd. may change a part or all of this warranty upon announcement or dissemination to customers by the means M-System considers appropriate, and the warranty after its modification will be applied since the change date.

6.Scope of services

Prices of M-System products do not include any charges for services such as dispatch of an engineer. Consult M-System for such dispatch. M-System shall not provide any services as set forth above in a nuclear power (radiation) controlled area and at a place where the level of exposure of its radiation is equivalent to that in a nuclear power controlled area.