Privacy policy

Handling of personal information

M-System's policy toward personal information protection

M-System Co., Ltd. (hereinafter referred to as "M-System"), recognizes the protection of personal information as a significant social obligation.
M-System has structured the privacy policy given below, based on the Personal Information Protection Law and appropriately handles the protection of personal information provided by our customers and applicants for employment.
By the term “Personal Information Protection Law” as used herein, we mean to include Japan's Act on Protection of Personal Information (APPI), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws and regulations.

Privacy policy

Collection of personal information

In obtaining personal information, M-System clearly indicates the purpose of utilization, and collects the information within the limited scope necessary for the business.

Utilization of personal information

M-System does not use personal information for any purpose that goes beyond the scope of consent in collecting the information.
To provide better products and services meeting customers needs, M-System utilizes personal information from customers within the following listed scope:

Management of personal information

M-System shall designate the head of the department in charge of general affairs as the personal data management officer.
M-System takes efficient safety measures to prevent risks such as unauthorized access to personal information, loss, destruction, falsification or leakage of personal information.

Management of outsourcing companies

In case of consigning the businesses handling personal information to other companies, M-System will contract with, guide and supervise the companies appropriately in order to let them observe the utilization, the provision and the safety management of personal information based on the consent of customers in collecting the information.

Provision of personal information to third parties

In principal, M-System does not provide personal data to third parties except in the following cases:

  1. When a customer has given prior consent.
  2. When an inquiry from a customer is judged appropriate to be responded to by our distributor and therefore M-System provides the distributor with the information.
  3. When M-System provides personal information to an outside firm with which a prior consignment contract has been made, in order to provide products or services, run a campaign or offer a prize to customers. Confidentiality and the observation of Personal Information Protection Law shall be explicitly stated in the contract.
  4. When M-System provides our distributors with personal information within the scope of the purpose of utilization, in order to offer better products or services to customers.
  5. When M-System provides financial institutions with necessary information for the settlement of products or services.
  6. When M-System complies with laws and regulations.

Disclosure or correction of personal information

To a reasonable extent and without delay, M-System responds to requests from customers for disclosure, correction, alteration of the provision range, or deletion of their own personal information.

[Help Desk]

For complaints or other inquiries on the handling of personal information, please contact us using the details below:

M-System Co., Ltd.
Human Resources and General Affairs Department
5-2-55, Minamitsumori, Nishinari-ku, Osaka 557-0063 Japan
E-mail: privacy@m-system.co.jp
TEL: +81-6-6659-8203

Observation of laws/regulations and review

M-System strictly observes laws and regulations applicable to our retained personal information. Also M-System will manage and make necessary corrections of personal information for the appropriate utilization of the information, and strives to continuously review and improve our approach to the personal information protection.